Privacy Policy

This document “Privacy Policy” (hereinafter referred to as the “Policy”) is the terms for processing the Personal information by YCLIENTS LLC (hereinafter referred to as “Yclients”).


By checking the box “I agree” accompanied with the link to this Policy you (hereinafter also referred to as “User”) with your own free will and for your benefit give your written consent to the processing of User’s Personal Information for the purposes and under the terms and conditions stipulated by this Policy.

  1. Terms and Definitions

    1. Agreement – Agreement on use of the Platform, executed based on Terms of Service that is posted and/or available on the Internet at:, License Agreement on use of the Products, executed based on the Public Offer that is posted and/or available on the Internet at:, End User License Agreement for Mobile Application as well as other agreements entered into with the User, when it is expressly stipulated by the terms and conditions thereof.

    2. Yclients Platform (Platform) - means Yclients’s software platform that includes the Website website (including any subdomains and subdirectories), Mobile Application, Products and other software applications and databases of Yclients designed for online booking and business process automation.

    3. Products means software programs and databases in the form of the Platform’s components and/or the Platform’s functionality that are provided by Yclients to Users for use under the terms and conditions of the separate license agreement executed pursuant to the Public offer to enter into the license agreement that is posted and/or available in the Internet at

    4. Mobile Application means Yclients’s software program “Yclients” intended for installation and use by User on a mobile device.

    5. User – means a person or entity that has entered into the Agreement with Yclients in an order stipulated therein.

    6. Client – any third party that books an appointment with or purchases a product online from a User via software tools provided by Yclients to User.

  2. General Provisions

    1. This Policy is an integral part of the Agreement as well as other agreements, when it is expressly stipulated by the terms and conditions thereof. Therefore, when executing the above said agreements by methods defined therein including by registration on the website and/or using the Platform you fully accept the terms of this Policy.

    2. Methods of processing of Personal Information include any action (operation) or a combination of actions (operations) with Personal Information including collection, recording, systematization, storage, updating (refreshment, modification), extraction, use, transfer (provision, access) including transfer to the territories of other countries, depersonalization, blocking, deletion, destruction in the purposes established by this Policy with/without the use of automated facilities.

    3. The terms and definitions provided for by the Agreement are used herein, as well as other agreements entered into with the User, unless otherwise provided for by this Policy or follows from the merits thereof. In other cases, the terms used in the Policy shall be interpreted in accordance with the applicable laws, the business practice, or scientific doctrine.

  3. Personal Information

    1. Personal information in this Policy means as follows:

      1. Information that the User provides about him/her on registration or authorization, as well as during further use of the Platform, including personal data of the User.

      2. Data transmitted in a depersonalized form in automatic mode, depending on the settings of the User’s software.

    2. Yclients is entitled to establish requirements for the composition of the User’s Personal Information, which are mandatory for the use of the Platform. If certain information is not marked by the Yclients as mandatory, it is provided or disclosed by the User at his/her discretion.

    3. When being registered in the Platform, the User shall provide in the mandatory manner: name, business email, business phone number, name of the company.

      1. In order to fill out a profile in the Platform, the User can also provide the following personal data about himself/herself: position in company, middle name.

      2. Registration and/or authorization in the Platform can be performed using authentication service of social networks (Facebook). In that case, User provides personal information to Yclients through use of such authentication service, and that personal information includes items that can be stored in User’s profile in the Platform as well as the User’s ID and avatar in such social network.

      3. When acting on behalf of a company, User provides information about such company as follows: name, registration and other identity numbers, range of services provided, addresses, phone and fax numbers, website, bank details, etc. Information about the company does not constitute personal data.

      4. When submitting request through the contact form User provides: name, phone number and email.

      5. When subscribing for news email must be provided.

      6. When ordering callback name and phone number is required.

    4. Publicly available information. By adding information to the profile, the User makes available to an unlimited number of persons, i.e. makes it publicly available some portion of profile information that depends on the User’s settings for displaying profile information in the Platform. By adding (submitting for adding) information to the profile User provides informed consent to access of unlimited range of persons to such information.

    5. Yclients will not verify whether the User has the necessary consent for the processing of the provided Personal Information in accordance with this Policy, believing that the User acts in good faith, carefully and makes every effort to obtain all necessary agreements of the subjects of personal data.

    6. Yclients collects and stores data about the User’s activities in the Platform, using log files. In the event that the actions are committed by an logged-in User, such information is related to the User’s profile.

    7. The User understands and accepts the possibility of using third party software in the Platform; as a result, such third party can receive and transmit the data in a depersonalized form as stipulated in the paragraph 2.1.2 hereof.

      The aforementioned third party software includes the following analytics and advertising services:

      The scope and conditions for collecting impersonal data by using third party software are determined directly by its titleholders and may include:

      • browser data (type, version, cookies*);

      • operating system data (type, version, screen resolution);

      • query data (time, source, IP address).

      • other impersonal information about User’s activity in the Platform.

      1. The scope and conditions for collection and use of impersonal data by these services are determined directly by these services’ providers and governed by the relevant policies available at their websites.

      2. Accepting this Policy as well as applying certain setting in his/her software including settings of device’s operating system, the User agrees with conditions for collection and use of data by the providers of above listed software services.

      3. *Cookies are small text files recording onto the user’s device and containing information about user’s actions in the Internet. Some of these files serve to determine location, others – to save the user's settings. User at his/her on discretion sets up in user’s browser the parameters of cookies’ use. However, it is not recommended to turn off use of all cookies because in that case User will not be able to use some functionality of the Platform.

  4. Legal basis of processing of Personal information

    1. The legal basis on which Yclients relies for the use of Personal information includes:

    2. Processing of Personal information where User has given consent for one or more specific purposes;

    3. Processing of Personal information that is necessary for performing a contract to which User is a party;

    4. Processing of Personal information that is necessary for Yclients to comply with a legal obligation according to applicable law.

  5. Policy with regard to children

    1. Yclients does not intentionally collect personal data from children younger than 16, it does not request it and does not allow them to use the Platform. Persons under 16 are not allowed to provide personal information including name, address, telephone number and e-mail. If Yclients gets to know that the information was collected from a child under 16, Yclients shall immediately delete such information. If you think we could have obtained any information from a child or about a child under 16, please, contact us through e-mail indicated below.

  6. Purposes for Personal Information Processing

    1. Yclients performs processing, including collection and storage of the Personal Information required for entering into and executing agreements with the User.

    2. Yclients is entitled to use the Personal Information for the following purposes:

      1. Entering into the Agreement on use of the Platform;

      2. Fulfillment of obligations under the Agreement, including provision the User with access to the Platform;

        1. Functionality of the Platform implies processing of User’s profiles. Therefore, when fulfilling the Agreement and rendering the Platform, Yclients stores, organizes and displays in the Platform the Users’ profiles containing the Personal Information.

      3. Identification of the User within the fulfillment of the obligations under the Agreement;

      4. Providing communication with the User for the purpose of support and improving the quality of the Platform, including by way of notification with the involvement of third parties;

      5. Marketing, statistical and other research based on depersonalized data from the analytics systems stipulated in the paragraph 3.7. hereof for the purpose of improvement of the Platform.

      6. Targeting of advertising and/or informational materials based on depersonalized data from the analytics systems stipulated in the paragraph 3.7. hereof.

  7. User’s Rights to User’s Personal Information

    1. Subject to specific provisions of applicable law, the User has the right:

      1. to be informed about the collection and use of his/her personal data.

      2. to access his/her personal data and have it corrected if it is wrong or incomplete.

      3. to restrict the processing of his/her personal data where the accuracy of the personal data is contested, where the processing is unlawful, and where Yclients no longer needs the personal data for the purposes for which Yclients has processed it.

      4. to object to the processing of his/her personal data and also restrict its processing in those instances where Yclients undertook processing of it in carrying out a task in the public interest or where necessary for our legitimate interest where there is no compelling reason for its continued processing.

      5. to withdraw consent that User had given to the collection and processing of his/her personal data at any time. If User does withdraw his/her consent to the collection and processing of personal data, that withdrawal shall not affect the lawfulness of any processing by Yclients that is based on the consent User had given before he/she withdrew it.

      6. to obtain the deletion of his/her personal data when it is no longer relevant to the purposes for which it was collected or processed, when User has withdrawn consent and there is no basis for us to continue processing, when User has objected to further processing and there is no compelling interest for continued processing, and when the data was unlawfully processed.

      7. not to be a subject to a decision based solely on automated processing, including profiling, which produces legal affects concerning User or similarly affecting User, except where there is a lawful basis for continued processing.

      8. to receive personal data in a structured, commonly used, and machine readable form for the purpose of data portability in those instances where Yclients processes by automated means personal data that User has provided.

    2. These rights may be exercised by using the tools Yclients offers in the Platform or by contacting Yclients with specific request through the methods described below. Yclients will address any such requests in a timely manner and according to applicable law. In certain cases, Yclients may ask User to verify identity before acting on User’s request. If User is unsatisfied with Yclients’s response, User may refer his/her complaint to the relevant supervisory authority in User’s jurisdiction.

  8. Personal Information Storage Retention

    1. All Personal Information that is collected will be stored only as long as is necessary to accomplish the purpose for which it is collected, and/or as long as is permitted or required by applicable law. Periodically, Yclients will review its data processing systems to determine whether or not the purposes for the collection and processing of User’s personal data remain valid. That determination will be based on factors that include, but are not limited to, whether or not you are still in contact with Yclients, whether or not any requests made by User from Yclients have been fulfilled (including any follow-up tasks), whether or not there is a contractual relationship between User and Yclients, and whether or not there is a contractual or legal basis for continuing to retain User’s personal data. Based on that review and any notifications received from data subjects, Yclients will update its systems.

  9. Requirements for the Personal Information Protection

    1. Yclients stores the Personal Information and provides its protection against unauthorized access and distribution in accordance with internal terms and regulations.

    2. With regard to the User’s Personal Information, its confidentiality is protected, except for publicly available information (paragraph 3.4 hereof) and other cases when the technology of the Platform provided on its basis or the configuration of the User’s software provides for an open exchange of information with other users of the Platform or with any Internet users.

  10. Transfer of the Personal Information

    1. Yclients is entitled to transfer Personal Information to third parties in the following cases:

      1. The User expressed his/her consent to such actions, including when the User applies the settings of the used software that specifically allow or do not limit the provision of certain information;

      2. The transfer is performed as the functionality of the Platform and/or necessary in the context of the specificity of the Platform;

      3. In connection with use in the Platform of third party software for collection and processing of User’s data. Specifically, Yclients may use the third party software for collection and processing of User’s data according to clause 3.7. of this Policy.

      4. Due to the transfer of the Platform to the possession, use or property of a third party, including the assignment of rights under contracts concluded with the User in benefit of such third party;

      5. Upon request of a court or other state authority within the procedure established by law;

      6. To protect the rights and legitimate interests of Yclients in connection with failure to comply with the agreements entered into with the User.

  11. Amendments to and deletion of the Personal Information

    1. The User is entitled at any time to independently edit the Personal Information in his/her account with the Platform.

    2. The User is entitled to delete his/her own account with the Platform or to exercise other rights related to the processing of his/her personal data by sending to Yclients a request at the address indicated below.

  12. Client’s data collection and processing

    1. Yclients provides Products for online booking and business process automation to Users and, in connection with maintaining of the server part of such Products, Yclients processes data of the User’s Clients (the Client’s Data) collected by User through use of the client part of the Products (widgets, mobile application designed and branded by Yclients for User, etc.).

    2. Any information processed with use of the Products is controlled by the User who uses the Products to interact with Clients.

    3. Yclients processes the Client’s Data by the server part of the Products as processor on behalf of and upon instructions of the User which is controller of such data.

    4. The Client’s Data may include:

      1. Name, surname, date of birth, phone number, email;

      2. Range of services or products ordered from the Licensee;

      3. IP addresses, MAC addresses, device IDs including all advertising IDs;

      4. HTTP Header and user agent (country, language, local settings, version of the) operating system;

      5. Client’s device and web activity information;

    5. Yclients uses the Client’s Data solely in course of provision Products for online booking and business process automation to the Users.

    6. Yclients does not share or disclose the Client’s Data with anyone else except with Yclients’s server providers and in response to lawful requests by public authorities, including national security or law enforcement requirements. Yclients stores the data as long as its Users are using the Platform because it is needed to provide the Products to Users.

  13. Amendments to the Privacy Policy

    1. This Policy may be amended or terminated unilaterally by Yclients without prior notice to the User. The new version of the Policy becomes effective after posting on the Yclients’s Website, unless otherwise provided for by the new version of the Policy.

    1. The current version of the Policy is on the Yclients’s Website at:

  14. Yclients’s Details:

    1. YCLIENTS Limited Liability Company

    2. Registration number 5157746100716

    3. Address: Obraztsova street, 4, bldg. 1, floor 1-5, room 1-5, 127055, Moscow, Russian Federation e-mail: [email protected]

    4. The representative of Yclients in European Union is PELETINO limited, a company registered under the laws of the Republic of Cyprus, Registration number HE 370539, address: 5 Themistocles Dervis Elenion Building, 1066 Nicosia, Cyprus/

    5. Any questions related to this Policy can be mailed to [email protected].

    6. Current version of the Offer from 1 December 2020 year.